Privacy Policy

Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how gethomed.co.uk collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a service or contact us regarding careers at gethomed.co.uk.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. It does not include data where the identity has been removed (anonymous data).

Controller

gethomed.co.uk is the controller and responsible for your personal data (collectively referred to as “gethomed.co.uk”, “we”, “us” or “our” in this privacy notice).

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us using the following contact details:

By Post: gethomed.co.uk, Ebor St, London E1 6AW; or
By Email: tanya@gethomed.co.uk

Links to other websites

Our website may contain links to other external websites (‘Third-Party Sites’). We do not have any control over such Third-Party Sites to which we link and we cannot be held responsible for their privacy statements or the privacy of any personal information which you provide after you have used any link on our website to visit these Third-Party Sites. You should exercise caution and look for any applicable privacy statement or policy appearing on such Third-Party Sites.

What Personal Data we collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, company name and job title.
Contact Data includes postal address, email address and telephone numbers.
Property Preference Data includes type of home, area, number of bedrooms, price and any further comments.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, information provided by Google Analytics and other technology on the devices you use to access this website. This is also includes information when you report a problem with our website.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also need to collect and maintain information from external sources such as credit reference and identify verification agencies. We will tell you when we receive information from them and how we will use it.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

How your personal data is collected

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes requesting services, marketing, or providing feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns using cookies.
Third parties or publicly available sources. We may receive Technical Data from analytics providers such as Google (outside the EU) and marketing databases.

What we do with your Personal Data

We will only use your personal data when the law allows us to. Most commonly:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party).
Where we need to comply with a legal or regulatory obligation.

Purpose/Activity	Type of data	Lawful basis for processing
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To perform and administer the contract with you	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing (f) Personnel	Performance of a contract with you
To manage payments, fees and charges	(a) Identity (b) Contact (c) Financial (d) Transaction	Performance of a contract with you
To collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction	Necessary for our legitimate interests (to recover debts due to us)
To notify you about changes to our terms or privacy policy	(a) Identity (b) Contact (c) Marketing	(a) Performance of a contract (b) Legal obligation
To administer and protect our business and website	(a) Identity (b) Contact (c) Technical	Necessary for our legitimate interests (running our business, IT services, security)
To use data analytics to improve our website	(a) Technical (b) Usage	Necessary for our legitimate interests
To interact with you via Social Media assets	(a) Identity (b) Contact	Necessary for our legitimate interests

Disclosure of your personal data

We may have to share your personal data with external third parties, including service providers acting as processors based in the EU, authorised third-party providers for IT and administration, professional advisers (lawyers, bankers, auditors), and HM Revenue & Customs.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access is limited to those who have a business need to know and are subject to a duty of confidentiality.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. By law, we have to keep basic information about our customers (Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or to object to processing. If you wish to exercise any of these rights, please contact us at tanya@gethomed.co.uk.

Change to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes. Any personal data we hold will be governed by our most recent Privacy Policy available on our website at gethomed.co.uk.